Free worldwide shipping (5–12 days).
Frequently asked questions
What comes in the box?
Each package includes:
1× NeoLevity™ levitating frame base
1× Magnetic photo holder (horizontal or vertical, depending on the model)
1× Power adapter
1× Setup guide
Everything you need to get started is included.
Is the photo included?
No - the photo is not pre-installed.
You simply insert your own printed photo, making it fully personal and customizable.
Is this product safe to use?
Yes. NeoLevity™ is designed with built-in safety features and uses low-voltage power. The magnetic system is fully enclosed and safe for everyday home use.
What is the return policy?
We offer a 30-day return policy.
If you’re not satisfied with your NeoLevity™ frame, you can return it within 30 days of delivery in its original condition. Simply contact our support team and we’ll guide you through the process.
How much does shipping cost?
We offer free shipping on all orders.
No hidden fees or extra charges at checkout.
When will I receive my order?
Orders are typically processed within 1–2 business days.
Delivery usually takes 5–10 business days, depending on your location. You’ll receive a tracking number as soon as your order ships.